Refund Policy

1. Overview

Daleyork is a SaaS and web development company providing custom-built digital solutions. Due to the nature of our services, refunds are limited and subject to the conditions outlined below.

2. Ownership & Authority

Daleyork is owned and operated by Sanjukta Dash. All refund-related decisions are reviewed and approved under the authority of the proprietor.

3. Non-Refundable Services

The following payments are strictly non-refundable:

• Custom software development once work has commenced
• SaaS development projects after requirement finalization
• Consultation, planning, or strategy sessions
• Third-party tools, hosting, licenses, or integrations

4. Eligible Refund Cases

Refund requests may be considered only under the following circumstances:

• Work has not yet started on the project
• Payment was made by mistake or duplicated
• Service cancellation approved by Daleyork management

5. Refund Request Process

To request a refund, clients must:

• Email a written request to billing@daleyork.com
• Include payment details and reason for the request
• Submit the request within 7 days of payment

6. Processing Timeline

Once approved, refunds are processed within 7–14 business days. Processing time may vary depending on the original payment method.

7. Partial Refunds

In certain cases, Daleyork may issue a partial refund based on the percentage of work completed or resources already allocated.

8. Chargebacks & Disputes

Initiating chargebacks without contacting Daleyork first may result in immediate service termination and legal action, if applicable.

9. Policy Changes

Daleyork reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

10. Contact Information

For refund-related questions or concerns, please contact:

Sanjukta Dash
Email: billing@daleyork.com
Phone: 7735123950